Review of All-Clad Copper-Core Stockpot

I received this stockpot for christmas - Given the price tag of this item ($450) one would expect this to be perfect craftsmanship. Not so, the cover didn't fit quite right. It snugged down into the pan and wobbled, unlike the Copper-Core sauce pan I already owned where the cover sits on top. I called Williams-Sonoma, the place of purchase. They had no idea what I was talking about but said they would gladly refund. So the pan was returned and I ordered another from Chefs Catalog hoping I just got a bad pan. Same problem - I then called All-Clad directly. Customer service had no idea what I was talking about, they were under the impression the cover was the same as their sauce pans. They promised to check this out and get back to me. They never did. I sent an email to customer service, but never got a reply. I called Chefs catalog, they said they would investigate this, but it would take a week. I never heard from them again. I called All-Clad again - and was told to trace the cover and the pot to see if it was out of round... I did this but it was very difficult to tell given that the tolerance for out of round would be so slight. I called All-Clad again,explained my frustration and they told me they would check into this. They did call me back the same day this time, and told me the wobbling of the pan cover was normal. So I lived with this...

After a couple of months I called All-Clad again, it just didn't make sense to me that the cover should fit this way. Customer service told me that there was a bad batch of pans that were out of round. They told me to send it back. They also told me to put the mailing receipt in the box and they would reimburse for shipping. I received a new pan yesterday. The cover fits perfectly - it's exactly the same as the sauce pan. I did not get reimbursed for the shipping -

Overall this is a great pan - but the lack of customer support is appalling, both from the sellers of this product and the manufacturer. You would think that when buying top of the line products you would get better service - I doubt I'll buy another All-Clad product - There's too many other good quality products out there -

Product Description
Up until now All-Clad's excellent heat conductivity has been a result of an aluminum core. Another metal equally efficient when it comes to conducting heat is copper. All-Clad now has a complete line of copper core stainless steel cookware which uses bonded 5-ply construction to achieve culinary perfection. The copper core is exposed in an attractive band around each piece, adding warmth, color, and authenticity. Unlike pans with an abundance of exposed copper, these pieces clean easily and are lined with durable food-safe stainless steel. Stock pots are used primarily for simmering and boiling as in stews, and pasta, or lobsters. This one is low and wide which means you could also put it in the oven if the occasion demanded.

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